Terms and Conditions
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this "Store", owned by Underground Health®, UGH LLC.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your online order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Underground Health Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Underground Health Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Underground Health Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Underground Health Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Returns & Refunds
These are the terms concerning refunds for our customers:
IF AFTER USE YOU ARE UNHAPPY AND WOULD LIKE A REFUND, HERE’S WHAT TO DO:
- Contact the Underground Health Store team by calling: 1-800-314-5530 Monday through Friday between the hours of 8:00 am and 6:00 pm CST. We will gladly provide you with our return address, so as not to waste any materials, and a special return confirmation number. This is an easy and effortless process.
- Return ALL BOTTLES from your original order (Opened & Unopened, Including any Promotional Bottles such as Buy 1 Get 1 Free Bottles), the Underground Health Store invoice that you received, and the confirmation number you have been assigned.
- It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Please Note: We must receive all bottle(s) within 60 days from the date of original purchase delivery for the refund to be valid.
- We will refund your entire order, as long as ALL BOTTLES including any free or promotional bottles are returned.
- We do not refund shipping charges, only the price paid for each returned item.
- Free Items and giveaway items ARE NOT ELIGIBLE for any type of refunds. The Underground Health Return Policy Does Not Apply to Products Purchases With a Discount Code or Free Items, These Items Are Not Eligible For Returns or Guarantee.
- We can’t allow resale of Underground Health Store products, so empty bottles will be refunded only after sufficient time has passed for a single customer to take the product as directed.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come.
Returning Underground Health Store products without complying with our return policy will unfortunately deem your transaction non-refundable.
Payments are processed through third-party payment providers like Shopify Payments, PayPal, Stripe, and Amazon, to insure the best possible customer experience, security, and ensure the customer’s privacy. All goods remain property of the company until paid for in full. The download instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Shipping Time - Some orders received before 8:00 AM PST will ship the same day, provided the product ordered is in stock. Most orders received after 8:00 AM will ship the 1-2 business days, unless we experience unusually high order volumes. Orders are not processed or shipped on Saturday or Sunday and will typically ship the next business day (Monday typically) unless there is unusually high order volumes.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Underground Health Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.