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Shipping and Returns Information

We offer Fast Shipping & Hassle Free Returns!

We are proud to offer USPS Priority 2-Day shipping on qualified orders in the USA! (*Some exclusions apply. See special exceptions below).

We ship worldwide! For international orders, see specific rates at checkout. 

When will my order ship?

  • Orders normally ship within 1-2 business days unless there is an exception (holiday, weekend, exceptionally heavy order volumes). Orders placed on the weekend or a holiday will typically be queued up for the next business day to be processed.
  • Example:  If your order was placed at 2PM Eastern (New York time) on Monday then it would entering the shipping system for picking and packing on Tuesday.

Are shipping speeds guaranteed?

What is the latest to get my order shipped the same day?

  • Orders are sent to fulfillment at 10AM Eastern. Once the order has been received by fulfillment we are unable to make changes or cancel it.  

Shipping Information

  • Shipping offered via US Postal Service (USPS) and United Parcel Service (UPS) in the USA.
  • *Free Shipping is not available for Free Items or Promotional Giveaway Items.
  • First Class Mail for orders under 1 pound.
  • USPS Priority Mail normally delivered in 2-3 business days once shipped.  Please consider the time it takes for fulfillment to process your order.
  • Please allow 7-21 business days shipping time for international orders.

Return Policy - See Full Refund Terms and Conditions

    • We offer a 60 day 100% satisfaction guarantee. If the product isn't right for you, then contact us by email or phone for return authorization number at support@undergroundhealth.com or 1-800-314-5530 to get a return number. 
    • PLEASE NOTE: Return Policy Does Not Apply To Any Product Purchases With a Discount Code or Free Items such as Buy 1 Get 1 Free Promotions.
    • To be eligible to receive a refund, you must return all products ordered (used and un-used) to us within 60 days of product delivery to be eligible to receive a refund.
    • Once we receive your returned products we will refund your payment minus shipping charges (incurred). Please allow sufficient time for refund to post to your original payment method account.
Our Mailing Address:
Underground Health
23 W Central Entrance
Suite 340
Duluth, MN 55811
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